Initial Configuration

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Follow these steps to initially configure your appliance. 

Identifying the Active Controller (Models 5010, 7010, 7010S Only)

Follow the steps in this section to identify the active controller on your appliance model 5010, 7010, or 7010S only.  If you are configuring an appliance model 1010, skip this section.

Appliance models 5010, 7010, and 7010S are highly-available storage appliances with two controllers.  At any point in time, one controller is ‘active’ and in operation, and the other controller is ‘standby’ and awaiting to take over should the ‘active’ controller encounter a problem.  The initial configuration of the appliance must be performed from the ‘active’ controller.

Identifying the active controller requires use of terminal emulation software (such as HyperTerminal, PuTTY, or SecureCRT) and the serial cable supplied with your appliance.  Connect the serial cable to the serial console connector of one of your controllers as shown here, using the supplied serial cable, and connect the other end to your laptop or desktop.  You may need to use an adapter to connect your serial cable to your laptop, such as a USB to serial adapter.




With the appliance powered on and your laptop connected to the serial console connector using the supplied console cable, open your terminal emulation software and set it to the following settings:

  • COM port – use the COM port assigned to the device by your operating system
  • 115200 baud, 8 data bits, no parity bit, 1 stop bit
  • No flow control
  • No compression
  • No error correction

With the terminal emulation software open and the cable connected, press ENTER a few times.  If the controller is still booting, you may see boot messages.  Eventually, you will see a prompt that will indicate if the controller is the ‘standby’ controller.  If the controller is the ‘active’ controller, it will not indicate that it is the standby controller.


Below is an example of the standby controller:


StorSimple 5010 Storage Appliance

Version 1.1.1 (Build 1.1.0-94)

Recovery Console


StorSimple (? for help) [standby] >


Below is an example of the active controller:


StorSimple 5010 Storage Appliance

Version 1.1.1 (Build 1.1.0-94)

Recovery Console


StorSimple (? for help) >


If you see the [standby] message in the prompt, connect the serial console to the serial port on the other controller.  Then verify that you are connected to the active controller.



The initial configuration of the appliance must be performed from the active controller.  Initial configuration cannot be performed from the standby controller.  Do not continue until you have identified the active controller.

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Connecting Your Laptop to the Management Interface

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Using the supplied crossover Ethernet cable, connect your laptop to the MGMT interface of your appliance model 1010, or the active controller in the case of an appliance model 5010, 7010, or 7010S.  Appliance model 1010 has interface labels that indicate the location of the MGMT interface.  The MGMT interface for appliance models 5010, 7010, and 7010S can be seen in the diagram below.




Assign a static Internet Protocol version 4 (IPv4) address of (subnet mask of to your laptop’s wired Ethernet interface.  Disable any other network adapters including wireless Ethernet.  Below is a sample configuration from a Windows 7 laptop using the IP address of  In Windows 7, this can be found by:


  • Visit Control Panel > Network and Sharing Center > Change Adapter Settings
  • Right-click on your wired Ethernet interface and select Properties
  • Double-click ‘Internet Protocol Version 4 (TCP/IPv4)




For configuration, you will access the setup wizard using default IP address of



Your appliance uses the IP addresses of and  Do not use these on your laptop.  Use


Your appliance retains these default IP addresses, even after you have configured the system.  This allows you to access the system should you forget the IP address.


Some network switches with security features enabled may need special configuration to allow the appliance to connect properly, since it has multiple IP addresses. 


After you have applied an IP address to your laptop network interface, wait a few moments, and then attempt to ping the default management IP address using the 'Command Prompt' application, and the command 'ping'.  Sample output is shown below.



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