Serial Console User Guide v2.1.1

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Part no. - 761-0011-0300-C

This guide describes the appliance serial console available for use with your appliance and the commands used with the console. Accessing a appliance via a serial console should always be done under the guidance of StorSimple Support.

The guide is broken into the following sections:

Accessing Appliance Serial Console

To access your appliance serial console, a terminal emulation software is also required. When working in a Windows environment, any of the following emulation softwares can be used:
  • Hyper Terminal
  • PuTTY
  • SecureCRT
  • Any other that supports COM access
 
The following terminal emulation settings should be used:
  • COM1
  • 115,200 baud
  • 8 data bits
  • 1 stop bit
  • No parity bits
  • Flow control set to none or XON/XOFF

See the figure below for guidance.

 

Putty_Serial_Console_Settings.png

 
 
The keyboard setting used is shown in the figure below. The 'Function keys and keypad' should be set to 'VT100+'.
 
 
ApplianceConsole8.png
 
 
Plug in your serial cable, or USB to serial adapter, and connect the other end of the cable to the serial port on the back of the appliance. Use the diagram shown below to locate the serial port on the backplane of  your appliance unit.
 
 
Appliance_RearView_Ports_Modules_labeled_ElbaP2.png     
 
 In your terminal emulation software, choose the correct COM port.  If you do not know which COM port is used, please refer to the documentation provided by your USB to serial adapter, or see your Windows Control Panel and Device Manager.
 

Appliance Serial Console Commands

Once you have configured the terminal emulation software correctly, the serial console presented to the user is shown below:

 

ApplianceConsole3.png

 

In general, all the commands available can be used for either controller on the system. However, some of these commands should not be used with a standby controller. A note is made to that effect wherever applicable. A description of all the commands available with this console is given here.

 

Help

At the console prompt, type the command 'help'. This command will generate a list of all the commands that can be used with this mini-shell. This command can be used with either controller.

 

SerialConsole4.png

 

Setup

This command will allow you to configure management network for this system. This command should only be used with the active controller. Typing in 'Setup' at the command prompt will show the following screen to the user. Enable the interface and then you can supply the IP address, Subnet Mask and Gateway for your appliance.

 

SerialConsole1.png

 

SerialConsole2.png

 

SerialConsole3.png

 

Show

This command will display the current management configuration of your system. This command should only be used with the active controller. Typing in 'Show' at the command prompt will display the current settings of your management interface such as the IP address, subnet mask and the default gateway and whether or not the interface is enabled.

 

SerialConsole5.png

 

Revert

This command will allow you to revert an upgrade and restore the controller to the software version prior to upgrade. This command can only be used for a patch upgrade. This command can be used for both active and standby controller.

 

Pwreset

This command will allow you to change the Web UI administrator password. Typing in 'pwreset' will display the following screen to the user. The user will be asked to confirm the action. Typing in 'yes' would now reset the Web UI administrator password to 'password'. This command can be used for either controller.

 

SerialConsole6.png

 

Reboot

This command will allow the user to boot the current controller. Typing in 'reboot' will display the following screen to the user. The user will be asked to confirm the action. Typing in 'yes' will now reboot the current controller of your system.

 

SerialConsole7.png

 

Dump

This command will allow the user to dump all the system logs and diagnostics data associated with your appliance onto your screen so that it can be used by StorSimple Support team when troubleshooting. This command can be used for either controller.    

 

Http [on | off] 

This command will allow the user to disable or enable http connectivity (port 80) to the Web UI. Note that https is always ON and by default http is enabled. The user can turn off http by using this command.

In the event that http is disabled, the only way to connect to the UI will be through https (port 443). This command should be used only for the active controller.

 

Halt

This command will allow you to stop or halt the current controller (active or standby) by removing the power to the controller.

 

Ctrl C

This command allows the user to quit the current command without exiting the console.

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