Diagnostics

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The ‘Diagnostics’ option located under ‘Manage’ allows you to verify network configuration and identify any situations that prevent normal system operation. 

 

Diagnostics4.png

 

Selecting this option takes you to the following screen.

Diagnostics3.png

 

Within the diagnostics page, are a series of verifiable items, each critical to operation of your appliance.  A healthy status icon Healthy_Check_16X16.png indicates that the configuration of that particular element is not of concern.  A warning status icon such as  Warning_Indicator_20X18.png  or Failed_Indicator_18X18.png indicates that there may be a condition that is of concern, which could impact operation.

Diagnostics2.png

 

  • IP Addresses– Your appliance automatically checks to see if IP addresses and subnet masks are assigned to each enabled interface.  If an enabled interface does not have an IP address and subnet mask, a warning status will be set.

 

  • Network Interface Verification – Your appliance examines that all enabled interfaces are operational and the operating speed and duplex of each interface.  If any enabled interface is operating in half-duplex or at speeds lower than 100Mbps, a warning status will be set.

 

  • Default Gateway– Your appliance verifies that a default gateway is reachable, which is necessary in order to reach a cloud storage service provider.  If no default gateway is configured, or, if the default gateway is unreachable, a warning status will be set.

 

  • Name Resolution– Your appliance will automatically check to see if it can resolve domain names to IP addresses using the configured DNS servers.  If your appliance is unable to perform name resolution using the configured DNS servers, a warning status will be set.

 

  • Time Synchronization– Your appliance verifies that it is able to reach the configured NTP servers and synchronize time, which is critical in order to ensure synchronization with cloud storage service providers.  If an NTP server is unreachable, or your appliance is unable to synchronize time with the NTP server, a warning status will be set.

 

Clicking the ‘details’ icon Details_18x16.png within the row of one of the diagnostic elements will produce a pop-up window providing you more details of the conditions that your appliance encountered. 

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Warning Conditions

The following are the conditions found in each of the components that can create a warning status within the diagnostics page, and how they can be resolved.

 

Diagnostic Element

Condition

Message

Resolution

IP Addresses

Healthy

All interfaces have a valid IP address
 

None

 

Degraded

Only n out of n interfaces have a valid IP address
 

Verify that each interface has a valid IP address assigned

 

Warning

No interface has a valid IP address
 

Configure IP addresses on your enabled interfaces

Network Interface Verification

Healthy

All enabled interfaces are  operational and functioning in full-duplex mode at 100Mbps or greater speed
 

None

 

Degraded

Only n out of n interfaces are operating in full-duplex and 100Mbps or greater speed

Verify that each interface speed and duplex is configured correctly on the switch that the appliance is connected to
 

 

Warning

No interface is operating in full-duplex and 100Mbps or greater speed

Verify that each interface speed and duplex is configured correctly on the switch that the appliance is connected to
 

Default Gateway

Healthy

Default gateway configured and reachable
 

None

 

Degraded

Default gateway configured and reachable, but packet loss was encountered
 

Ensure that your default gateway and the network between your appliance and the default gateway are operating properly

 

 

Warning

No default gateway configured
 

Configure a default gateway on at least one of your DATA interfaces

 

Warning

Default gateway configured but not reachable

Ensure that your default gateways are configured correctly, and that they are online and reachable
 

Name Resolution

Healthy

Name resolution performed successfully
 

None

 

Warning

Unable to perform name resolution

Ensure that your DNS servers are properly configured, that the DNS servers are online and reachable, and that your DNS servers are forwarding requests or recursively handling requests correctly
 

Time Synchronization

Healthy

Time server configured and reachable
 

None

 

Degraded

Time server configured but packet loss was encountered

Ensure that your NTP server and the network between your appliance and the NTP server are operating properly
 

 

Warning

Time server configured but not reachable

Ensure that your NTP server configuration is correct, and that your NTP servers are operating correctly, and that the network between your appliance and your NTP servers is operating correctly
 

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Verifying 10GigE interface on your StorSimple Appliance

The 'Diagnostics' page can be used to verify whether or not your StorSimple Appliance has a 10Gigabit ethernet interface (10GigE). This option is available on DATA2 or DATA3 port of your StorSimple Appliance.

To verify the presence of this interface, access the 'Diagnostics' page. Under Network Interface Verification, click on 'Details' . The details that are displayed for DATA2 or DATA3 port on your system will indicate whether a 10GigE interface is present and if it is operational. In the figure shown below, a 10GigE is present on DATA2 port and is operational at full-duplex.

10GE_Data2_S.png

 

Note.pngNote: If a user connects a 10GigE interface to a 1G switch, the interface will auto-negotiate to 1G.

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