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System Logs

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The ‘System Logs’ page, shown below, allows you to browse the log files for your appliance and create a package to send to StorSimple Support as needed.




The page provides a navigation window on the left and displays the contents of the currently selected directory on the right.  To download an individual file, simply double-click that file. To create a package for technical support, click the ‘Create Package’ icon.  This will package the appropriate log files together into a tar archive, which you can download to your computer by double-clicking in the window. An example of the package file is shown below.




Note: For 5010 and 7010, the package is created both in Datapath_Active and Datapath_Passive directories. For 1010, the package is created in Datapath_Active folder only.

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