Software Upgrade for 5010 and 7010

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In these dual-controller StorSimple appliances, first the standby controller is upgraded. Once it is verified to be healthy, the controls are transferred from the active to the standby controller that takes over as the new active controller. The once-active controller is now upgraded and will function as the new standby controller after the software upgrade is complete.


The software upgrade consists of five well-defined tasks each of which has multiple steps. These are – upgrading the standby controller, monitoring the status of cluster, failover and transfer of control, upgrading the new-standby controller, and verifying the software upgrade. Each of these is discussed in detail in the following pages.


Note: It is recommended that you take data backups using Cloud Snapshots or Cloud Clones before beginning the upgrade. See Configure  Data Protection of this guide for steps on how to take a backup.  You should also take a Configuration Backup by navigating to Home → Manage → Configuration Backup and clicking the Download button.

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Upgrading the standby controller

The first step is to upgrade the software version on the standby controller. Perform the following steps to upgrade the software version on the standby controller.


  • Click the Browse button and locate the software file you will use for the upgrade




  • The software will begin to upload. You have the option of stopping it and then resuming it by using the Pause and Resume buttons.




  • Once the software upload is complete, the Upgrade button will be available. Click on Upgrade.


  • A Confirmation dialog will be presented. Type in “CONFIRM” and click Confirm.




  • You will be directed to the ‘Software Upgrade’ screen. Click on I Agree.




  • The software upgrade will start and an appropriate message is displayed on the screen.




  • Once the upgrade is complete, the user is directed to the ‘Login’ screen. Login and proceed to the next step as explained below.



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Monitor the status of the cluster

Once the standby controller is successfully upgraded, monitor the status of the cluster by accessing Home Manage Hardware. If the cluster is reported as ‘healthy’, the user can proceed to the next step. Perform the following steps to monitor the status of the cluster. 


  • Monitor the status of upgrade by navigating to Home Manage Hardware. In the Shared Components view, check the status of ‘Cluster’ component, it will show as DEGRADED which indicates that the standby controller is being upgraded.




  • Also, note that standby 'Cluster Node’will be reported as FAILED.




  • Refresh the screen continuously until the ‘Cluster’ and the standby ‘Cluster node’ shows ‘Healthy’ again as shown below.






  • Once the Cluster component status changes to HEALTHY indicating the successful upgrade of standby controller, the active controller is ready to be upgraded.

Note: Only the cluster is required to be reported as healthy. The HDDs and the SDDs can still be recovering.

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Failover and transfer of control

The active controller is now ready to be upgraded to the new software version. The controls will be transferred to the standby controller that will now resume operations as the new active controller. This process is also referred to as “Failover”. The user needs to perform the following steps:


  •  The user is required to restart the active controller by clicking on Restart Active Controller button.



  • You will be notified with the following message.




  • Click OK to restart the ‘Active Controller’.
  • During the restart process, the following screen is shown to the user. At this point, the standby controller (with the upgraded software) takes over and becomes the active controller.




  • Once the failover has completed the user is directed to the login screen
  • Login and navigate to Home Manage Hardware.
  • Monitor the cluster and standby cluster node shown on the hardware screen. These should be reported as ‘healthy’.
  • Continuously refresh the screen until the cluster and  standby cluster node is reported healthy again.
  • Failover is now complete and you can proceed to the next step.

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Upgrade the new standby controller

Navigate to Manage Software Upgrade. Repeat the steps listed under Upgrade the standby controller  and Monitor the status of the cluster to upgrade the software on the new standby controller.

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Upgrade verification

The final step in the upgrade process is to verify that the software has been upgraded to the requisite version. Perform the following steps.


  • Navigate to Home  Help Technical Assistance. 
  • Check the software version under system information to verify that the upgrade was successful. The new software version should be displayed.



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