Controller Module Replacement

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This page explains how to remove and replace a controller module for the head unit of a appliance. This two-step process is discussed in the following sections. The last section discusses the procedure to identify an 'active' controller.

Removal of a Controller Module

Controller modules can be removed and replaced while the system is operational if the other controller module is functional.  Before removing or replacing a controller module, ensure that the faulty module is powered off and all cables are disconnected from the controller module. 

 

 Note.png Note: Should a controller module fail or need replacement, ensure that the other controller module is in an ‘active’ state prior to replacing the failed controller module. Do not remove both controller modules concurrently. Should a controller failover be in progress, do not shutdown the standby controller module or remove it from the chassis. After a controller failover, wait at least five minutes before removing either controller module. 

Note.png Note: Throughout the replacement procedure, the user needs to continuously monitor the 'Hardware' page in the Web UI by navigating to Manage Hardware. A green status for the controller indicates that the controller is 'healthy', a yellow status indicates that the controller is 'recovering' or 'degraded' and a red indicates a 'failed' controller.

 

Perform the following steps to remove a controller module:

  1. Identify which controller module has failed.
  2. In Web UI, access Manage  Hardware.
    1. The status of either 'Controller 0' or 'Controller 1' should be red indicating a failure.
    2. Ensure that only one module has failed and the other module status is green prior to replacement.
  3. Next, locate the failed controller module in the appliance.
  4. Use the following appliance backplane diagram for guidance.

 

Appliance_RearView_Ports_Modules_labeled_ElbaP2.png

 

  1. For the faulty module, remove all the network cables (connected to MGMT and DATA ports) connected to this controller.
  2. If using a 7520, SAS cables that connect the controller to the EBOD controller should also be removed.
  3. For the faulty module, grasp the module latch between the thumb and forefinger.

 

Removing_Controller_1.png

 

  1. Gently squeeze the two together to release the controller latch.
  2. Using the latch as a handle, slide the controller out of the chassis.

 

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Installing a Controller Module

Perform the following steps to install the replacement controller:

  1. Check if there is any damage to the interface connector. Do not install if any of the connector pins are damaged or bent. 
  2. To insert a new controller module, slide the controller module into the chassis while the latch is fully released. 

 

Installing_Controller_1.png

 

  1. Push the controller into the slot only slightly.
  2. Reconnect the SAS cables (that connect the controller to the EBOD controller when using  a 7520) and the network cables.
  3. With the controller module inserted, begin closing the latch while continuing to push the controller module into the chassis. The latch will engage to guide the controller into place.  

 

Installing_Controller_2.png

 

  1. You're done once the latch  snaps into place.
  2. The 'OK LED' (as shown  in 'Removal of Controller Module') should now be on. It may take up to 5 minutes for the controller and the LED to come up.

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Handling a Controller Module

This section outlines the best practices that need to be followed for the manual handling of your StorSimple Controller module. The procedure is applicable to the EBOD Controller module as well.

It is essential to thoroughly read through and understand this procedure prior to handling your StorSimple Controller module. For questions and clarifications regarding this procedure, please contact your StorSimple support.

 

Note.png Note: The operators must follow appropriate Health and Safety laws (relevant to their countries) when handling a StorSimple controller. 

Note.png Note: Safety shoes must be worn while handling a StorSimple controller.

Note.png Note: Rings, watches and other jewelery that are likely to come into contact with the controller must be removed for your own safety and to reduce the risk of damage to the module.

 

The following precautions need to be observed when handling a controller module:

FRU Packaging

  1. The controllers shipped in FRU packaging once opened are as shown in the figure below.

 

FRUPackaging1.jpg

 

  1. To remove a controller, place both hands on either side of the longest side of the controller and lift out of the box. See the figure below for guidance.

 

FRUPackaging2.jpg

 

Placing Controller into an ESD bag

  1. Place the StorSimple Controller in the ESD and holding the side of the controller. Ensure that the handle is facing towards the opening of the ESD bag, with the connectors to the sealed end of the ESD bag.

 

ControllerIntoESD1.jpg

 

  1. To remove the controller from the bag, just reverse the above step.

 

Placing Controller on a Shelf

  1. Remove the StorSimple controller from the ESD bag as shown in the figure below.

 

ControllerIntoShelf1.jpg

 

  1. Hold the controller with two hands as shown in the figure below.

 

ControllerIntoShelf2.jpg

 

  1. Carefully slide the controller onto the shelf using the latch to secure the controller in place. See the figure below for guidance.

 

ControllerIntoShelf3.jpg

 

Handling Errors

  1. Always handle the controller with two hands.
  2. Hold the controller from the sides; handling at the connector end may induce failures in the future. DO NOT handle the connector as shown in the figure.

 

 HandlingErrors3.jpg

 

  1. Do not touch the connectors in the back. The connector pins in the back can easily get damaged. Check if there is any damage to the interface connector. Do not install if any of the connector pins are damaged or bent.

 

HandlingErrors2.jpg

 

  1. If a controller module needs to be replaced or returned to StorSimple, it should be immediately placed in an ESD bag.

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Identifying an Active Controller on your Appliance

There are many situations that require a user to locate the active controller. To determine which of the two controllers is the active controller in the appliance unit, perform the following steps.

  • Look at the appliance backplane.
  • Locate the blue LED above the DATA2 port. Use the diagram below as an aid.

 

Identify_Active_Controller_Blue1_S.png

 

  • A blinking blue LED indicates that it is the 'active' controller. The blue LED is not lit on the standby controller.

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