Safety Guide v.2.0.1

Last modified

Part no. - 775-0007-0200-A

Document attachment in pdf format - Safety Guide

Thank you for purchasing a 5000/7000 series StorSimple appliance!  This safety guide covers important information that will help ensure your safety while installing and using your appliance.  Please carefully read and follow the instructions as detailed in the following sections:

Safe Handling

  • A fully configured enclosure can weigh up to 32kg (70lb). Do not try to lift it by yourself.

  • Before moving the enclosure, always ensure that 2 people are needed to handle the weight. Be aware that one person lifting this weight can sustain injuries.

  • Do not lift the enclosure by the handles on the PCMs. They are not designed to take the weight.

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  • All plug-in modules and blank plates are part of the fire enclosure and must only be removed when a replacement can be immediately added. The system must not be run without all modules or blanks in place.
  • Permanently unplug the unit before you move it or if you think it has become damaged in any way. 
  • The plug on the power supply cord is used as the main disconnect device. Ensure that the socket outlets are located near the equipment and are easily accessible.
  • When powered by multiple AC sources, disconnect all supply power for complete isolation.
  • A safe electrical earth connection must be provided to the power supply cords. Check the grounding of the enclosure before applying power.
  • Provide a suitable power source with electrical overload protection to meet the requirements laid down in the technical specification.
  • When bifurcated power cords (‘Y’ leads) are used, they must only be connected to a supply range of 200-240V.
  • In order to comply with applicable safety, emission and thermal requirements, no covers should be removed and all bays must be populated with plug-in modules.
  • The power connection should always be disconnected prior to removal of a PCM from the enclosure. A faulty PCM must be replaced with a fully operational module within 24 hrs. Do not remove a faulty PCM unless you have a replacement model of the correct type ready for insertion.


Note.png Caution:If this equipment is used in a manner not specified by the manufacturer, the protection provided by the equipment may be impaired.

Note.png Caution: The RJ45 socket is for an Ethernet connection only and must not be connected to a telecommunications network.

Note.png Note: The appliance employs a front-to-back cooling design. Be sure to install it in a rack that can accommodate this design.


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Rack System Precautions

The following safety requirements must be considered when mounting in a rack cabinet.

  • The rack design should support the total weight of the installed enclosures and incorporate stabilizing features suitable to prevent the rack from tipping or being pushed over during installation or normal use.
  • When loading a rack, fill the rack from the bottom up and empty from the top down.
  • Do not slide more than one enclosure out of the rack at a time to avoid the danger of the rack toppling over.
  • The rack design should take into consideration the maximum enclosure operating ambient temperature of 35 degrees Celsius (95 degrees Fahrenheit).
  • The system must be operated with low-pressure rear exhaust installation (back pressure created by rack doors and obstacles not to exceed 5 pascals (0.5 mm water gauge)).
  • The rack should have a safe electrical distribution system.  It must provide over-current protection for the enclosure and must not be overloaded by the total number of enclosures installed.  The electrical power consumption rating shown on the nameplate should be observed.
  • The electrical distribution system must provide a reliable ground for each enclosure in the rack.
  • Each power supply in each enclosure has a ground leakage current of 1.0 mA max at 60Hz, 264V.  The design of the electrical distribution system must take into consideration the total ground leakage current from all power supplies in all enclosures.  The rack may require labeling with “HIGH LEAKAGE CURRENT.  Ground (earth) connection is essential before connecting a supply.”
  • The rack, when configured with the enclosures, must meet the safety requirements of UL 60950-1 and IEC 60950-1/EN 60950-1.

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Power Supply Operation

The appliance is designed to operate with two Power and Cooling Modules. Each of the PCM has a power supply and a dual-axis fan.  During a critical condition, the system allows for a failure of one power supply while continuing normal operations.  Two PCMs (and hence power supplies) must always be installed.  A single PCM does not provide redundant power.  Hence, the failure of an only PCM can result in downtime or possible data loss.

You must replace the failed PCM within 24 hours.  Once a PCM is removed for replacement, the replacement must be completed within 10 minutes after removal.

Note.png Warning: Do not remove the covers from the PCM as there is a danger of electric shock inside. The removed PCM should be returned to StorSimple.

Note.png Warning: Do not remove a PCM unless a replacement can be installed immediately. The enclosure must not be operated without all modules in place.

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ESD Precautions

Ensure that you have installed and checked a suitable anti-static wrist or ankle strap and observe all conventional ESD precautions when handling modules and components.  Avoid contact with backplane components and module connectors, etc.  ESD damage is not covered by warranty.

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Battery Disposal

The power supply uses a special battery to protect during temporary short-term power outages. The battery is seated in the PCM.

Note.png Warning: There is a danger of explosion if the battery is disposed of improperly. Dispose of used batteries in accordance with national regulations.

Note.png Caution: The battery may present a risk of fire, explosion, or burns. Do not disassemble, crush, or heat above 60 degrees Celsius (140 degrees Fahrenheit) or incinerate. Replace the PCM battery with a battery provided by StorSimple only. Use of another battery may present a risk of fire or explosion.

Note.png Caution: Use protective end caps on the batteries if they are removed from the power supply.


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Contacting Technical Support

Please contact technical support to create your account and to receive your credentials to access the documentation at:

This will allow you access to product documentation, release notes, software upgrades, and software packages including the StorSimple SharePoint Database Optimizer (SSDO), the StorSimple Data Recover Console (SDRC) for SharePoint and Exchange and the StorSimple Data Protection for managing Snapshots, Cloud Snapshots, and Cloud Clones.  

Should you encounter any issues with your StorSimple appliance, please do not hesitate to contact StorSimple Technical Support at:

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