USM Firmware Upgrade v2.1.1

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Firmware Upgrade

Part no. - 775-0011-0001-A

Document Attachment - Pdf version

This guide describes the procedure to upgrade the USM firmware on your StorSimple appliance. This procedure is applicable to the entire 5000 and 7000 series of StorSimple appliances running v2.1.1 ( or higher). It is a non-disruptive process that takes approximately 30 minutes. The procedure is detailed in the following sections:


Preparing for Upgrade

This page describes the preparation that needs to be done prior to upgrading your system. Perform the following steps to prepare for upgrade:

  • Backup the data on your appliance using a Cloud Snapshot. The time taken by this step depends upon the amount of data added to your appliance since the last backup and could vary from a few hours to days. Note that a Cloud Snapshot of the appliance must be completed in last 24hrs. before starting the actual upgrade.
  • Take a configuration backup by navigating to Home → Manage → Configuration Backup and clicking the 'Download' button.
  • Check for any other active backup jobs that are running on the system. This includes the jobs on the Web UI and those on DPC host. Wait for the current jobs to complete. 

Once you have completed the above steps, you are ready to upgrade your system.



Prior to upgrading, please ensure the following:

  • Ensure that all the steps described in 'Preparing for Upgrade' have been completed.
  • Appliance has been successfully upgraded to v2.1.1.267 or higher.
  • Navigate to Home → Manage → Hardware and ensure that all the components are healthy (as indicated by green status). If any of the components is not healthy, please contact StorSimple support team to provide guidance on next steps.
  • Access the StorSimple FTP site to download the correct version of software. Contact StorSimple support to create an account on this site and obtain access credentials. For 2.1.1 firmware, download “    storsimple-    ”.


Upgrade Software

Perform the following steps to upgrade to v2.1.1 firmware.

  • Navigate to Home → Manage → Software Upgrade page. Proceed to Step 1 that involves uploading the software package.



  • Click the Upload File button. Select package “storsimple-” and click on Upload. The software will begin to upload. You have the option to Cancel or Pause the upload by using the corresponding buttons.




  • When the upload is completed successfully, proceed to Step 2. You can use the Reset button to delete the uploaded package if desired. Step 2 in upgrade involves checking the following conditions.
    • A Cloud Snapshot of the volumes has been taken (completed) in the past 24hrs.
    • Version compatibility in the various modules
    • Cloud accessibility
    • No critical hardware alert(s) in the system
  • If any of these criteria are not met, this check will fail. If there is a version mismatch or a critical hardware alert, please contact StorSimple support to resolve the issue. Click on Start Validation to initiate the validation process as shown below.



  • If the validation is successful, proceed to Step 3 and start the actual upgrade. If the validation check fails, then you will see a View Results button. Click on View Results to understand why the validation check failed.
  • Resolve the issue and initiate the validation check again. If the validation is successful, proceed to next step that involves the actual upgrade.USM_F3_S.png


  • Click on Upgrade. You will see a ‘Confirmation Dialog’ popup asking you to confirm the upgrade action.




  • Type "Confirm" and click on Confirm to proceed with the upgrade.
  • The standby controller is first upgraded followed by a failover and then the new standby controller is upgraded. Monitor this entire cycle by clicking on View Details presented in the upgrade alert. A hardware alert will also be shown as the controllers are being upgraded.USM_F4_S.png


  • Once the firmware upgrade is complete, you will be notified with an appropriate email.
  • Navigate to Manage → Hardware and ensure that all the appliance hardware components are ‘healthy’ as indicated by a green status.



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