Upgrade to 2.1.1 Software

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This page describes the details of the upgrade from v2.0.3 to v2.1.1 software. This step can take anywhere from a few hours to days depending upon the total amount of data on your appliance. This upgrade step will require the following tasks:



Prior to upgrading, please ensure the following:

  • Ensure that all the steps described in Preparing for Upgrade have been completed.
  • Appliance has been successfully upgraded to v2.0.3.xxx-Bx or higher.
  • Navigate to Home → Manage → Hardware and ensure that all the components are healthy (as indicated by green status). If any of the components is not healthy, please contact StorSimple Support team to provide guidance on next steps.
  • Take another Configuration Backup by navigating to Home → Manage → Configuration Backup and clicking the 'Download' button.
  • Access the StorSimple FTP site to download the correct version of software. Contact StorSimple support to create an account on this site and obtain access credentials. For 2.1.1 software, download  “storsimple-2.1.1.xxx-Bxx-from-2.0.3-install-patch.tar”.


Upgrade Software

Perform the following steps to upgrade to v2.1.1 software.

  • Navigate to Home Manage Software Upgrade page. Proceed to Step 1 that involves uploading the software package.




  • Click the Upload File button. Select package “storsimple-2.1.1.xxx-Bxx-from-2.0.3-install-patch.tar” and click on Upload. The software will begin to upload. You have the option of canceling or pausing the upload by using the 'Cancel' and 'Pause' buttons respectively.




  • When the upload is completed successfully, the user can proceed to Step 2. The user may also decide to use the 'Reset' button to delete the uploaded package. Step 2 in upgrade involves checking the following conditions.
    1. Volume Access Group definition has any of the following conditions
      1. Volumes are assigned to 'Default' Volume Access Group (VAG)
      2. If only IP address of a VAG is configured, CHAP is set to 'Any User' and IQN is not defined
      3. If same IQN is found in another VAG
    2. A Cloud Snapshot of the volumes has been taken (completed) in the past 24hrs.
    3. A version compatibility in the various modules
    4. Cloud accessibility
    5. Critical hardware alert(s) in the system

If any of these criteria are not met, this check will fail. If there is a version mismatch, please contact StorSimple Support to resolve the issue.

  • Click on 'Start Validation' to initiate the validation process as shown below.



  • If the validation is successful, the user can proceed to Step 3 and start the actual upgrade. If the validation check fails, then a 'View Results' button is presented to the user. Click on 'View Results' to understand why the validation check failed.  A sample of such an error message is shown below.



  • In the above case, the user needs to assign a non-default Volume Access Group to the volumes indicated in the above dialog.
  • Once the above issue is resolved, initiate the validation check again. If the validation is successful, the user can proceed to next step that involves the actual upgrade.MFirenze9S.png


  • Click on 'Upgrade'. The user will be presented with a popup asking the user to confirm the upgrade action.




  • Type "Confirm" and click on 'Confirm' to proceed with the upgrade.
  • The screen will show a message informing the user that the upgrade has started.



  • An upgrade alert will be shown on the Software Upgrade page. Click on 'View Details' to monitor the upgrade process.



  • The standby controller is first upgraded followed by a failover and then the new standby controller is upgraded. Monitor this entire cycle by clicking on 'View Details' presented in the upgrade alert. A hardware alert will also be shown as the controllers are being upgraded.



  • The controller upgrades are followed by 8 stages of data migration as described below:
    • Stage 1 prepares space for the new data format
    • Stage 2 involves converting Cloud and Volume configurations to new format
    • Stage 3 converts data to new format
    • Stage 4 converts SCSI settings to new format
    • Stage 5 involves converting system settings to new format
    • Stage 6 comprises of cleaning up
    • Stage 7 increases space for current data format
    • Stage 8 optimizes data layouts

Stage 1, 3 and 8 are long. The duration of these stages is determined by the total data residing on the appliance and the appliance model. Stages 2, 4,5,6 and 7 are short.

  • During stage 8 of upgrade, the new software version will be displayed on the top right corner of the home page.
  • While stage 8 is in progress, you can proceed to upgrade the DPC software. If this software is not upgraded following an appliance software upgrade, there will be a version mismatch. As a result, all scheduled backups will fail until the DPC software is upgraded and the client certification process is complete. See 'Install DPC software' for next steps.  


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