USM Firmware Upgrade v2.0.1

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Firmware Upgrade

Part no. - 775-0010-0001-A

Document Attachment - Pdf version

This guide describes the procedure to upgrade the firmware on your StorSimple appliance. This procedure is applicable to the entire 5000 and 7000 series of StorSimple appliances running v2.0.1 ( or higher). It is a non-disruptive procedure that lasts around 30 minutes. The procedure is detailed in the following sections:


Preparing for Upgrade

This page describes the preparation that needs to be done prior to upgrading your system. Perform the following steps to prepare for upgrade:

  • Backup the data on your appliance using a Cloud Snapshot or a Cloud Clone. The time taken by this step depends upon the amount of data added to your appliance since the last backup and could vary from a few hours to days.
  • Configuration Backup is taken by navigating Home → Manage → Configuration Backup and clicking the 'Download' button.
  • Check for any other active backup jobs that are running on the system. This includes the jobs on the Web UI and those on DPC host. Wait for the current jobs to complete.
  • Note that as the upgrade progresses, the policies that are running will fail with errors but at the end of the upgrade, all of these policies will resume as normal.

Once you have completed the above steps, you are ready to upgrade your system.



This page describes the pre-requisite steps that need to be complete prior to upgrading the firmware on your system.

  • All the steps enumerated in ‘Preparing for Upgrade' section have been completed.
  • Navigate to Home → Manage → Hardware and ensure that all the components are healthy (as indicated by green status).
  • Appliance is running version or higher as shown in the Help → Technical Assistance page. If your current firmware does not meet this criterion, please contact your StorSimple support to upgrade the appliance to the minimum required version.
  • Access the StorSimple FTP site to download the correct version of software. Contact StorSimple support to create an account on this site and obtain access credentials. For 2.0.1 firmware, download “storsimple-”. 


Upgrade the Firmware on Standby Controller

  • Navigate to Home → Manage → Software Upgrade page.



  • Click the Browse button. Select package “storsimple-” and click on Upload.



  • The software will now begin to upload. Once the upload is complete, click on Upgrade.



  • A confirmation dialog will be presented. Type in "CONFIRM" and click Confirm.




  • You will be directed to the Software Upgrade screen. Click on I Agree.



  • You will now be directed to the ‘Hardware’ page.
  • If you now access Manage → Software Upgrade, the following screen will be displayed.



  • Refresh and monitor the above screen for the indication of upgrade completion on standby controller. Once the upgrade is complete, proceed to the next section.


Monitor the Status of the Cluster

Once the standby controller is successfully upgraded, monitor the status of the cluster by accessing Home → Manage → Hardware. If the cluster is reported as ‘healthy’, the user can proceed to the next step.

Perform the following steps to monitor the status of the cluster.

  • Monitor the status of upgrade by navigating to Home → Manage → Hardware. In the Shared Components view, check the status of ‘Cluster’ component, it will show as DEGRADED which indicates that the standby controller is being upgraded.


  • Also, note that ‘Standby Cluster Node’ will be reported as FAILED.


  • Refresh the screen continuously until the ‘Cluster’ and the standby ‘Cluster node’ shows ‘Healthy’ again as shown below.



  • Proceed to the next step once the cluster component status changes to HEALTHY indicating the successful upgrade of standby controller. 


Failover and Transfer of Control

The active controller is now ready for the firmware upgrade. The controls will be transferred to the standby controller that will now resume operations as the new active controller. This process is also referred to as “Failover”. The user needs to perform the following steps:

  • Restart the active controller by clicking on Restart Active Controller button.
  • You will be notified with the following message.
  • Click OK to restart the ‘Active Controller’. During the restart process, the standby controller (with the upgraded software) takes over and becomes the active controller.
  • Once the failover has completed you will be directed to the login screen.
  • Login and proceed to the next step.


Upgrade the New Standby Controller

Navigate to Manage → Software Upgrade. Repeat the steps listed under Upgrade the firmware on Standby Controller and Monitor the status of the cluster to upgrade the firmware on the new standby controller.


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