Upgrade Firmware

Last modified
<< PrevNext >>

The second step in the upgrade process consists of upgrading the platform firmware on your appliance. The firmware can be downloaded from the StorSimple Support site. The firmware upgrade on each controller can take upto 45mins. for completion. During the firmware upgrade, the controllers will go through multiple reboots.

This page describes how to upgrade your appliance firmware in the following sections:


Prior to upgrading the firmware, please ensure the following -

  • All the steps enumerated in 'Preparing for Upgrade' section have been completed.
  • The previous step 'Hardware Upgrade' should have completed successfully without any errors.
  • Navigate to Manage Diagnostics to ensure that there are no issues with the network connectivity and the configuration of your appliance. If there are any issues in this page, those need to be resolved prior to performing this upgrade.

Under the 'Status' column, all the items should have green checkmarks as shown below:



  • Navigate to Home Manage Hardware and ensure that all the components are healthy (as indicated by green status). This should be true for all the Shared Components, Controller 0 components and Controller 1 components.




  • Appliance is running version or higher as shown in the Help Technical Assistance page. If your current firmware does not meet this criteria, please contact your StorSimple support to upgrade the appliance to the minimal required version.
  • Access the StorSimple Support page to download the installation software. For firmware upgrade, use "storsimple-".

Back to Top

Upgrade the firmware on Standby Controller

  • Navigate to Home Manage Software Upgrade page.



  •  Click the Browse button. Select package “storsimple-” and click on Upload.
  • The software will now begin to upload. Once the upload is complete, click on Upgrade.



  • A confirmation dialog will be presented. Type in "CONFIRM" and click Confirm.




  • You will be directed to the Software Upgrade screen. Click on I Agree.




  • The software upgrade will start and an appropriate message is displayed on the screen.




  • Once the upgrade is complete, the user is directed to the 'Login' screen. Login and proceed onto the next step as explained in the next section.

Back to Top

Monitor the status of the Cluster

Once the standby controller is successfully upgraded, monitor the status of the cluster by accessing Home Manage Hardware. If the cluster is reported as ‘healthy’, the user can proceed to the next step. Perform the following steps to monitor the status of the cluster.

  • Monitor the status of upgrade by navigating to Home Manage Hardware. In the Shared Components view, check the status of ‘Cluster’ component, it will show as DEGRADED which indicates that the standby controller is being upgraded.




  • Also, note that ‘Standby Cluster Node’ will be reported as FAILED.



  • Refresh the screen continuously until the ‘Cluster’ and the standby ‘Cluster node’ shows ‘Healthy’ again as shown below.






  • Once the Cluster component status changes to HEALTHY indicating the successful upgrade of standby controller, proceed to the next step.


Back to Top

Failover and transfer of control

The active controller is now ready for the firmware upgrade. The controls will be transferred to the standby controller that will now resume operations as the new active controller. This process is also referred to as “Failover”. The user needs to perform the following steps:

  • The user is required to restart the active controller by clicking on Restart Active Controller button.



  • You will be notified with the following message.




  • Click OK to restart the ‘Active Controller’.
  • During the restart process, the following screen is shown to the user. At this point, the standby controller (with the upgraded software) takes over and becomes the active controller.



  • Once the failover has completed the user is directed to the login screen.
  • Login and proceed to the next step.

Back to Top

Upgrade the new Standby Controller

Navigate to Manage Software Upgrade. Repeat the steps listed under Upgrade the firmware on Standby Controller and Monitor the status of the cluster to upgrade the firmware on the new standby controller.

Back to Top

<< PrevNext >>
Page statistics
1848 view(s) and 82 edit(s)
Social share
Share this page?


This page has no custom tags.
This page has no classifications.