Upgrade to 1.2.2 Software

Last modified
<< PrevNext >>

This step in the process will involve upgrading the software from the or higher to 1.2.2 software. The 1.2.2 software can be downloaded from the StorSimple support site. This is a relatively quick upgrade with the entire upgrade to 1.2.2 software taking about 30 mins. only.

This upgrade step will require the following tasks:

Back to Top


Prior to upgrading to 1.2.2 software, please ensure the following -

  • All the steps enumerated in 'Preparing for Upgrade' section have been completed.
  • Ensure that 'Hardware Upgrade' has completed successfully without any errors.
  • 'Firmware upgrade' has completed successfully without any errors.
  • Appliance is running version or higher. If your current software does not meet this criteria, please contact your StorSimple support to upgrade the appliance to the minimal required version.
  • Navigate to Home → Manage → Hardware and ensure that all the components are healthy (as indicated by green status).
  • Access the support page to download the correct version of software. For 1.2.2 software, download storsimple-

Back to Top

Upgrade the Standby Controller 

The first step is to upgrade the software on the standby controller to 1.2.2 software. Perform the following steps to upgrade the software version on the standby controller:

  • Navigate to Home Manage Software Upgrade page. 



  • Click the Browse button. Select package “storsimple-” and click on Upload.
  •  The software will now begin to upload. You have the option of stopping and then resuming the upload by using the Pause and Resume buttons.
  • Once the upload is complete, click on Upgrade.



  • A confirmation dialog will be presented. Type in "CONFIRM" and click Confirm.




  • You will be directed to the Software Upgrade screen. Click on I Agree.



  • The software upgrade will start and an appropriate message is displayed on the screen.



  • Once the upgrade is complete, proceed onto the next step as explained below.

Back to Top

Monitor the status of the Cluster

Once the standby controller is successfully upgraded, monitor the status of the cluster by accessing Home Manage Hardware. If the cluster is reported as ‘healthy’, the user can proceed to the next step. Perform the following steps to monitor the status of the cluster.

  • Monitor the status of upgrade by navigating to Home Manage Hardware. In the Shared Components view, check the status of ‘Cluster’ component, it will show as DEGRADED which indicates that the standby controller is being upgraded.




  • Also, note that ‘Standby Cluster Node’ will be reported as FAILED.




  • Refresh the screen continuously until the ‘Cluster’ and the standby ‘Cluster node’ shows ‘Healthy’ again as shown below.






  • Once the Cluster component status changes to HEALTHY, it indicates the successful upgrade of standby controller.

Note.png Note: If the browser is closed, you can get back to monitor upgrade status by navigating to Home Manage Hardware.

Back to Top


Failover and transfer of control

The active controller is now ready to be upgraded to the new software version. The controls will be transferred to the standby controller that will now resume operations as the new active controller. This process is also referred to as “Failover”. The user needs to perform the following steps:

  • The user is required to restart the active controller by clicking on Restart Active Controller button.



  • You will be notified with the following message.




  • Click OK to restart the ‘Active Controller’.
  • During the restart process, the following screen is shown to the user. At this point, the standby controller (with the upgraded software) takes over and becomes the active controller.



  • Once the failover has completed, the user will be taken to the login screen.
  • Login and proceed to the next step.

Back to Top

Upgrade the new standby controller

Navigate to Manage Software Upgrade. Repeat the steps listed under Upgrading the standby controller and Monitor the status of the cluster to upgrade the new standby controller to 1.2.2 software.

Back to Top

Restart Active Controller

Once both the controllers have been upgraded to 1.2.2 software,  the active controller 'must' be restarted before proceeding with the next step in the upgrade. This can be done by accessing Home Manage Hardware and clicking on the 'Restart Active Controller' button. This is a mandatory step and upgrade cannot proceed without it.

Back to Top

Upgrade verification

Once the active controller has restarted, ensure that all the components are 'healthy' by accessing Home Manage  Hardware. The final step then in the upgrade process is to verify that the software has been upgraded to the requisite version. Perform the following steps.

  • Navigate to Home Help Technical Assistance.
  • Check the software version under system information to verify that the upgrade was successful. The new software version should be displayed.



Back to Top

<< PrevNext >>
Page statistics
1814 view(s) and 101 edit(s)
Social share
Share this page?


This page has no custom tags.
This page has no classifications.