Adding to the Knowledge Base

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This page explains how you can contribute to Knowledge Base or other pages on StorSimple Online Help Portal. The user can add information about a problem they faced, resolution or a workaround or even a clever tip on how to better use StorSimple products.

Contributing to the KB

Perform the following steps to add your content to our Knowlede base.

Log in with the user name and password for your account that has authoring permissions on this site. (Request authoring permission by emailing OnlineHelp@StorSimple.com)

  1. Display the Knowledge Base in the browser.
  2. Click New page.
  3. Choose a page template. Typically, you would choose Troubleshooting.
  4. At the top of the page, tell which StorSimple product(s) you're writing about. This helps readers skip information that doesn't apply to them.
  5. Paste your content into the new page. Some tips and guidelines:
    • Got HTML? Click View in the editing toolbar, then choose Source. Paste your HTML right there.
    • Use <pre> tags around URLs if you do not want them auto-hyperlinked.
    • Use <pre> tags around code.
  6. Click Save.

You're done! Thank you for helping StorSimple users with your contribution to the Knowledge Base.

Contributing to other pages

The Knowledge Base is not the only area where you can contribute content. You can modify other pages in this site wherever the 'Edit button' is enabled. If you want to make a change to a page where you do not have edit permission, please add a Comment at the bottom of the page or email OnlineHelp@storsimple.com if you feel the comment would be best communicated privately.

 

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Related

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